TRAINING AND IMPLEMENTATION COORDINATOR

Epsom | £22,000- £24,000pa | Permanent

The Training & Implementation Coordinator is responsible for delivering training around the country to customers, managing the implementation of order roll outs and administering the company Quality Management System.

The Role:

• Assisting in ensuring the client base is fully trained on purchased products, utilising different media and online platforms to facilitate their learning.

• Assisting with the drawing up of plans and schedules to train clients on-site in different parts of the country, to ensure efficient usage of time.

• Meeting with clients to discuss the implementation of large roll order outs

• Carry out effective on-site and webinar training to clients on the product range, to ensure it is being fully utilised and reduce support queries on the product.

• Input and assist in the creation of training material. 

• Carry out training client surveys and use client feedback forms post-training. This data will be used to enhance training to meet the changing demands and suggestions of clients.

• Liaising with the Customer Support Manager to ensure effective completion of customer roll outs.

• Meet with the Support Manager to provide feedback to the business on user requirements and suggestions, and to handle upcoming feature releases

• Providing telephone and email support to customers.

• Assisting with the internal training of staff including new starter training and ongoing refresher communications.

• Assisting with the continued maintenance of the internal Quality Management System.

• Assisting with health & safety within the company, ensuring the company complies with legislation and company policies.

Requirements:

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• Must be able to work efficiently within a small team and individually.

• Customer focused with the ability to deliver clear, concise & engaging training.

• Competent IT skills.

• Ability to use own initiative

• Full UK Driving Licence and own transport highly desirable, with flexibility to travel with some overnight stays.

• Well organized.

• Ability to prioritise workload effectively and cope within a pressured environment.

• Excellent communication skills, able to communicate with clients & staff at a professional level

• A 'can-do’ attitude.

This is a full-time role. All new employees must be prepared to undergo a 5-year background screening. All job offers are subject to satisfactory completion of the screening and references.