Ewell | £22,450pa DOE | Permanent


Cassidy Jones Recruitment are proud to be working in partnership with a high-tech security company, recruiting for an Inbound Call Handler to join their team in Ewell.


The Candidate would need to be good at working under pressure and have a confident telephone manner. You will be required to effectively assess calls and escalate them to the individual’s procedures, or to the emergency services where appropriate.


The position is on a rolling shift pattern of 2 days, 2 nights then 4 days off with an average of 42 hours per week. Shifts are 7am-7pm or 7pm-7am. Full training (which usually takes around 2 weeks) will be provided during usual office hours (9am-5:30pm) before the successful candidate is allowed to answer live calls.


The Role:

  • Maintain an excellent knowledge of, and adherence to, the company’s operational procedures.

  • Verify alarms to ensure that, where possible, only genuine emergencies are passed to the emergency services.

  • Decide on appropriate response action.

  • Communicate comprehensive and correct information to the agency best equipped to deal with it.

  • Bring an incident to a satisfactory conclusion and produce a written report.

  • Provide feedback and suggestions on improving the service.

  • Compile and write post-incident reports.



  • Calm, methodical and dependable.

  • Level headed and courteous.

  • Able to take own initiative.

  • Computer and systems literate.

  • Efficient and detailed.

  • Communicate effectively, easily and with confidence over the telephone with users, customers and emergency services.

  • Inspire confidence in others over the telephone.

  • Effective handling of a wide variety of emergency situations.

  • Take responsibility for managing an emergency incident.



  • 22 shifts holiday.

  • Discretionary bonuses.

  • Pension Scheme.

  • Share award scheme.



0203 7632 889

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