SERVICE DELIVERY MANAGER

Addlestone | up to £30- £35,000pa + Commission | Permanent

 

The Role:

  • Management of the resourcers – ensuring all jobs are covered efficiently following agreed standards & processes

  • Process owner of the end to end service delivery

  • Ownership of Service Delivery reporting including Month/Quarter forecasting

  • Overall responsibility of teams legal & internal compliance ensuring quality fulfilment.

  • Become a trusted advisor to clients and advise best practice in relation to job order and candidate care (client’s side)

  • Upselling / extra opportunities from client’s orders.

  • Protection of fees and margins and the ability to negotiate with clients

  • Strong conflict / issue resolution with candidates and clients

  • Responsible for building & maintaining strong relationships within accounts, with a heavy focus on customer satisfaction (candidate / client)

  • Demonstrate a strong understanding the client’s terms & conditions

  • Responsible for teams tactical planning – forecasting & predictions / job board management / resource management

  • Invested interest in continuous improvement within the delivery function

 

Requirements:
 

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Resourcing Manager

  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level

  • Experience delivering client-focused solutions to customer needs

  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

  • Strong verbal and written communication skills

  • Management

  • Previous recruitment experience

  • Experience of relevant market sector

  • Experience of a customer focused and sales role

  • Demonstrable ability to develop business relationships

  • Strong customer service

  • Project coordination / management skills

  • Excellent leadership skills

  • Effective, motivational communication

  • Strong organisation and administration skills

  • Attention to detail

  • Conflict resolution – solutions focused

  • Good negotiation & upselling ability

  • A sales, recruitment or HR qualification desirable

  • Membership of a relevant professional body desirable

  • Organisational and planning skills

 

Benefits:
 

  • 23 days holiday per annum + bank holidays 

  • An additional day off for your birthday 

  • Access to Perkbox 

  • Eye test reimbursement 

  • Employee referral scheme 

  • Continuous service awards (additional holiday for length of service)

  • Company car allowance dependant on role

  • A range of company events – past events have included Kempton Park Races, Golf Days, ToughMudder, Christmas Parties.

  • Personal development training

CONTACT

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0203 7632 889

©2015 by Cassidy Jones Recruitment Ltd.