Peckleton | £30,000- £35,000pa| Permanent


Reporting directly to the Head of Operations, the successful candidate will be carrying out a variety of tasks in support of the technical team who are responsible for delivering IT support and IT services to clients.


The successful candidate’s primary role will be to provide IT help and support to clients, provision of support will include telephone and remote support.


Essential Skills:


5+ years’ prior experience supporting the following:

  • Windows Server Environments (2003/2008/2012/2016)

  • Exchange Server Environments (2007/2010/2013/2016)

  • Active Directory and related Windows Server technologies (Group Policy/RRAS/DHCP/DNS)

  • Firewalls and related technologies (WatchGuard essential, Cisco desirable)          

  • Networking and related technologies (TCP/IP, VPN)

  • Office 365/Exchange Online

  • Backup software and related principles (Veeam, Backup Exec, Storagecraft, Altaro desirable)

  • Virtualisation and Virtualisation Technologies (Hyper-V essential/VMWare desirable)

  • Microsoft Office suite applications (Outlook, Word, Excel, etc)

  • Experience of remote desktop/terminal server environments (highly essential)

  • Understanding of clustered server environments/SANs/Storage Arrays

  • Firewalling and associated technologies (NAT/PAT) (WatchGuard essential, Cisco desirable)

  • Experience of supporting and configuring VLANs and/or inter-VLAN routing​

The successful candidate will also:

  • Have excellent communication skills. This job involves contacting clients’ personnel including company executives, by email and by phone

  • Strong organisational and management skills

  • Have excellent written English skills

  • Be able to communicate and articulate technical concepts to a non‐technical audience

  • Be able to work independently and part of a team

  • Be willing to travel to customer sites as and when required

  • Full UK driving licence and own car​

Education and Experience

  • 8 high-level GCSE passes or equivalent (Maths, English essential)

  • Degree or Industry IT certification - preferred

  • Have a high passion for IT and proven troubleshooting/break-fix of IT equipment (fixing/building computers, configuring routers)​

Provided you demonstrate the right level of initiative and enthusiasm, you will be offered training courses to help develop your career in the chosen area.

Please apply by sending your CV as a Word Document. Cassidy Jones Recruitment Ltd are acting as an Employment Agency on behalf of our Client. 


Although we aim to respond to every Candidate, please note that due to the high volume of applications, we may not be able to notify all unsuccessful candidates. Please assume that if you have not heard within two weeks, your application has not been successful this time.  



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