Epsom| £18,000- £20,000pa | Permanent

Cassidy Crane Recruitment are proud to be working in partnership with a leading high tech security company, recruiting for an IT Support Engineer to join their team in Ewell.



An exciting opportunity has arisen in our clients growing team for an IT Support Engineer who will provide 1st or 2nd line support to a fast paced and technically challenging environment.  The IT support Engineer will be an integral member of the IT Infrastructure team and will have the opportunity to maintain and expand on a number of systems.



The Role:

  • Assisting on-site cross department IT support needs such as detecting software/hardware problems, liaising with third party suppliers, diagnosing and resolving problems to the user’s satisfaction.

  • Liaise with and escalate the issues to the senior IT/Desktop engineers for supporting, installation of new hardware and software.

  • Provide support to all IT projects and coordinating the efforts of team members in order to deliver large projects.

  • The candidate will be involved in supporting company users across most of the services, daily upkeep of the IT support tasks, monitoring basic services, system checks and scheduled/planned work.



  • The successful candidate will have a good understanding of basic computing knowledge, strong troubleshooting skills, helpdesk support activities and excellent communication. 

  • Proven IT / Technical Support experience: previous experience of 1-2 years of 1st line support or exposure to 2nd line IT support, service desk/help desk environment and helpdesk ticketing system.

  • Exposure of setting up computers, new users, desktops, printers, general system administration and basic network issues.

  • Strong PC and desktop troubleshooting and technical skills including Windows 7/latest OS, Microsoft office package (Word, Excel, PowerPoint and Outlook etc.).

  • Troubleshoot and assist in the remediation of wired/wireless LAN issues and coordinate the installation of new LAN infrastructure

  • Ability to communicate with the senior IT engineers

  • Knowledge of Microsoft Exchange- mail box, Group Policies and PC drivers are advantageous

  • Experience working with IT Projects that may have includes network, infrastructure and office support projects.

  • Natural interest in IT with a desire to stay abreast of new technologies and the ability to understand clients technical requirements when described by clients who are using everyday language



  • Fully or part qualified, relevant MCP, MCSA or MCSE qualifications are a strong bonus




  • 23 days holiday plus bank holidays.

  • Pension Scheme.

  • Discretionary bonuses.

  • Share award scheme.



The hours for this role are Monday to Friday 9:00am- 17:30pm.


Please apply by sending your CV as a Word Document. Cassidy Crane Recruitment Ltd are acting as an Employment Agency on behalf of our Client. 



0203 7632 889

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