EMERGENCY CALL HANDLER
Epsom | Up to £23,242pa | Permanent
Cassidy Jones Recruitment are proud to be working in partnership with a high-tech security company, recruiting for an Alarm Receiving Centre Controller to join their team in Epsom.
There are two vacancies with separate shift patterns, as follows:
Day role: (£20, 085pa) You will be required to work – Monday to Friday, 9am to 5.30pm
Shift Based Role: (£23,242pa): The position is on a rolling shift pattern of 4 days on, 4 days off with an average of 42 hours per week. Shifts are 06:30am-18:30pm or 18:30pm-06:30am.
The Role:
-
Maintain an excellent knowledge of, and adherence to, their operational procedures
-
Monitor and verify alarms within strict timescales to ensure that, where possible, only genuine emergencies are passed to the emergency services
-
Decide on appropriate response action
-
Communicate comprehensive and correct information to the emergency service best equipped to resolve and support
-
Report system or customer profile issues and discrepancies to appropriate support admin.
-
Bring an incident to a satisfactory conclusion and produce a written report
-
Provide feedback and suggestions on improving the service
Requirements:
-
Minimum 1-year experience working in a call centre or a fast paced office environment
-
5 GCSEs A – C or equivalent
-
Experience of receiving and making telephone calls
-
Ability to multitask effectively whilst keeping a high level of service quality.
-
Be confident and assertive with excellent communication skills
-
Like working in a team but also be able to take own initiative or direction as required.
-
Have computer and MS office skills
All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.
Benefits:
-
23 days holiday, plus bank holidays increasing by 1 day for every full year worked to a maximum of 30 days.
-
Discretionary bonuses following the successful completion of a 6-month probationary period
-
Pension Scheme.
-
Additional benefits tailored for you.
Please apply by sending your CV as a Word Document. Cassidy Jones Recruitment Ltd are acting as an Employment Agency on behalf of our Client.