EMERGENCY CALL HANDLER

Epsom | Up to £23,242pa | Permanent

Cassidy Jones Recruitment are proud to be working in partnership with a high-tech security company, recruiting for an Alarm Receiving Centre Controller to join their team in Epsom.

 

There are two vacancies with separate shift patterns, as follows:

Day role: (£20, 085pa) You will be required to work – Monday to Friday, 9am to 5.30pm

Shift Based Role: (£23,242pa): The position is on a rolling shift pattern of 4 days on, 4 days off with an average of 42 hours per week. Shifts are 06:30am-18:30pm or 18:30pm-06:30am.

 

The Role:

  • Maintain an excellent knowledge of, and adherence to, their operational procedures

  • Monitor and verify alarms within strict timescales to ensure that, where possible, only genuine emergencies are passed to the emergency services

  • Decide on appropriate response action

  • Communicate comprehensive and correct information to the emergency service best equipped to resolve and support

  • Report system or customer profile issues and discrepancies to appropriate support admin.

  • Bring an incident to a satisfactory conclusion and produce a written report

  • Provide feedback and suggestions on improving the service

Requirements:

  • Minimum 1-year experience working in a call centre or a fast paced office environment

  • 5 GCSEs A – C or equivalent

  • Experience of receiving and making telephone calls

  • Ability to multitask effectively whilst keeping a high level of service quality.

  • Be confident and assertive with excellent communication skills

  • Like working in a team but also be able to take own initiative or direction as required.

  • Have computer and MS office skills
     

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Benefits:

  • 23 days holiday, plus bank holidays increasing by 1 day for every full year worked to a maximum of 30 days.

  • Discretionary bonuses following the successful completion of a 6-month probationary period

  • Pension Scheme.

  • Additional benefits tailored for you.

 

Please apply by sending your CV as a Word Document. Cassidy Jones Recruitment Ltd are acting as an Employment Agency on behalf of our Client. 

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