CUSTOMER SUPPORT EXECUTIVE

Epsom | £16,400pa | Permanent

Cassidy Jones Recruitment are proud to be working in partnership with a leading hi-tech security company, recruiting for a Customer Support Executive to join their team in Ewell.

 

 

This role is primarily supporting our customers via phone and email queries, a level of complaint handling, preparing devices for dispatch and other administrative / reporting duties.

 

The Role:
 

  • Providing primarily inbound telephone and email support to customers, whilst building rapport and adhering to company service level standards.

  • Processing of customer orders in preparation for shipment.

  • Provide regular reporting for both internal and external customers.

  • Ensure all customer queries and communications are logged on the Customer Support CRM system.

  • Various customer support administration functions, including interaction with other departments within the business.

 

Requirements:

 

  • Excellent interpersonal and customer service skills.

  • Experience of working in a customer service / support environment desirable.

  • Able to deal with customer queries by empathising, maintaining professionalism and display patience within a sometimes-pressurised environment.

  • Competent IT skills, with confidence with Microsoft programs such as Excel/Word etc.

  • A 'can-do’ attitude toward all tasks.

  • Ability to use own initiative and work as a team player.

  • A good analytical approach and attention to detail towards tasks

 

Hours are Mon-Fri 9am-5:30pm. Company benefits include - A discretionary bonus scheme following the successful completion of a 6 month probationary period, Auto enrolment pension scheme, 2 company-wide socials a year, 23 days holiday (pro rata) plus bank holidays.

CONTACT

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0203 7632 889

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