Epsom | up to £25,000pa, DOE | Permanent


Our client are looking for an experienced Call Handler to join their Customer First team, responsible for providing dedicated support for customers requiring specialist support.


The Role:


  • Understanding the issues surrounding Vulnerable Customers and take referred calls from customer service teams to ensure they are appropriately handled.

  • Undertaking checks on work completed by the Customer Service teams to ensure appropriate standards are being met, and that Customer Outcomes are appropriate.

  • Undertake the investigation behind customer complaints.

  • Assist in the monitoring of queues, call volumes and response times.

  • Listen to sample calls and provide constructive advice to team members to ensure a consistently high quality of calls across the teams.



  • At least 5 GCSE’s Grades A-C (minimum grade C in Maths and English).

  • At least 1 years’ experience working in a Call Centre environment.

  • Experience in dealing with vulnerable customers.

  • Experience in Financial Services industry. 

  • Excellent communication skills & telephone manner.

  • Happy to help with training.


Hours are Monday to Friday, 9am to 5.30pm.



0203 7632 889

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