Epsom | £25,000pa | Permanent


Reporting to the Financial Controller, you’ll be responsible for ensuring monthly term and collection targets are met in accordance with the company policy. This is a 12-month contract covering maternity leave.


The Role of Credit Controller:


  • To manage and reduce aged debt by raising customer awareness primarily via telephone but also letters and emails.

  • Pursue all debts over 30 days if applicable and ensure effective follow up and resolution.

  • Produce for circulation to all managers and sales reps weekly collection reports on payments and queries.

  • Escalate problem accounts /bad debts to the Financial Controller/ CFO and Head of Sales.

  • Prepare all court documents and liaise with the courts regarding legal action against the customer.

  • Liaising with the Sales team to ensure customer queries are resolved in a timely manner.

  • Review weekly meeting with the Financial Controller and Head of Sales as to updates on all customer queries.

  • Liaise with the accounts assistant on payments being received in the bank.

  • Send out all copy invoices as and when required.

  • Allocations of payments/credits

  • Taking credit card payments over the phone for all brands

  • Record all action taken on the customer account on the comm log on system.

  • Build strong relationships with customers

Requirements for Credit Controller:

  • A good understanding of the basic concepts of Credit Management (experience in a similar role required).

  • Well organised, can prioritise and handle multiple tasks and act on own initiative.

  • Good telephone manner, proficient in telephone cash collection techniques.

  • Computer skills - essential packages: Word, Excel and Outlook.

  • Able to work in a team as well as individually.


This is a full time role. All new employees must be prepared to undergo a 5 year background screening. All job offers are subject to satisfactory completion of the screening and references.