INBOUND CALL HANDLER

Epsom | £19,788pa DOE | Permanent

 

The Candidate would need to be good at working under pressure and have a confident telephone manner. You will be required to effectively assess calls and escalate them to the individual’s procedures, or to the emergency services where appropriate.

The Role:

  • Maintain an excellent knowledge of, and adherence to, the company’s operational procedures.

  • Verify alarms to ensure that, where possible, only genuine emergencies are passed to the emergency services.

  • Decide on appropriate response action.

  • Communicate comprehensive and correct information to the agency best equipped to deal with it.

  • Bring an incident to a satisfactory conclusion and produce a written report.

  • Provide feedback and suggestions on improving the service.

  • Compile and write post-incident reports.

 

Requirements:

  • Calm, methodical and dependable.

  • Level headed and courteous.

  • Able to take own initiative.

  • Computer and systems literate.

  • Efficient and detailed.

  • Communicate effectively, easily and with confidence over the telephone with users, customers and emergency services.

  • Inspire confidence in others over the telephone.

  • Effective handling of a wide variety of emergency situations.

  • Take responsibility for managing an emergency incident.​

Benefits:

  • 23 days holiday.

  • £19,788pa starting salary, with yearly increase up to £22,000pa subject to satisfactory appraisals.

  • Discretionary bonuses.

  • Pension Scheme.

  • Share award scheme.

37.5 hours per week, hours varying between 7am and 7pm.

CONTACT

FOLLOW

0203 7632 889

©2015 by Cassidy Jones Recruitment Ltd.