INBOUND CALL HANDLER
Epsom | £19,788pa DOE | Permanent
The Candidate would need to be good at working under pressure and have a confident telephone manner. You will be required to effectively assess calls and escalate them to the individual’s procedures, or to the emergency services where appropriate.
The Role:
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Maintain an excellent knowledge of, and adherence to, the company’s operational procedures.
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Verify alarms to ensure that, where possible, only genuine emergencies are passed to the emergency services.
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Decide on appropriate response action.
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Communicate comprehensive and correct information to the agency best equipped to deal with it.
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Bring an incident to a satisfactory conclusion and produce a written report.
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Provide feedback and suggestions on improving the service.
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Compile and write post-incident reports.
Requirements:
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Calm, methodical and dependable.
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Level headed and courteous.
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Able to take own initiative.
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Computer and systems literate.
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Efficient and detailed.
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Communicate effectively, easily and with confidence over the telephone with users, customers and emergency services.
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Inspire confidence in others over the telephone.
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Effective handling of a wide variety of emergency situations.
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Take responsibility for managing an emergency incident.
Benefits:
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23 days holiday.
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£19,788pa starting salary, with yearly increase up to £22,000pa subject to satisfactory appraisals.
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Discretionary bonuses.
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Pension Scheme.
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Share award scheme.
37.5 hours per week, hours varying between 7am and 7pm.