CALL AGENT

Godstone | £19,119.77- £20,135.79pa | Permanent

 

Our client in Godstone are looking for 24/7 call agents work a four on, four off shift pattern, within their call centre. 

 

You must be DBS checked.

Candidates must be able to commit to the following shift patterns:

  • 07:00 – 19:00 (12 hr shifts, 1.25 hour break, 10.75hours paid)

  • 08:00 – 20:00 (As above)

  • 14:00 – 00:00 (10 hr shifts, 1 hour break, 9 hours paid)

  • 21:00 – 07:00 (As above)

 

The Role:
 

  • Record information from members of the public via the telephone or other relevant medium.  Question the source where possible to ensure best information is received.

  • Input information onto the database before forwarding to the appropriate unit.

  • Ensuring information complies with data protection and disclosure requirements.

  • Escalating incidents to police if required. Note information for appropriate response.

  • Handling sensitive information without compromising anonymity.
     

Requirements:

 

  • Experience working within a call centre highly desirable.

  • Excellent telephone manner.

  • Able to drive to work due to unsociable hours.

  • Experience working within an office environment.

  • Able to make decisions, think on your feet and take appropriate actions.

  • Demonstrates integrity.

 

 

This is a 24/7 call centre, so you must be willing to work unsociable hours.

 

Your salary will increase throughout probation and upon completion of probation (6 months) as follows:

 

Starting Salary = £19,119.77 (£10.61 ph)

Mid-probation = £19,489.23 (£10.82 ph)

Confirmed in post = £20,135.79 (£11.17 ph)

 

First two weeks in post will be training:

 

1st week = 10:00 – 16:00

2nd week = 09:00-17:00

 

Please apply by sending your CV as a Word Document. Cassidy Jones Recruitment Ltd are acting as an Employment Agency on behalf of our Client. 

 

Although we aim to respond to every Candidate, please note that due to the high volume of applications, we may not be able to notify all unsuccessful candidates. Please assume that if you have not heard within two weeks, your application has not been successful this time. 

CONTACT

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0203 7632 889

©2015 by Cassidy Jones Recruitment Ltd.