APPLICATION SUPPORT MANAGER
Tadworth | up to £40,000pa, DOE | Permanent
Cassidy Jones Recruitment are proud to be working in partnership with a growing business in the Tadworth area, recruiting for an Application Support Manager to join their team.
The main responsibility of this role is to provide day to day management of our client’s Service Desk using Atlassian Jira, our clients Palette Service and provide hands on, problem solving skills. You will be expected to develop a good operational knowledge of their extensive product suite.
Looking for someone who like lots of variety and proactively takes the initiative to provide excellent support, going the extra mile when required. Need to be confident communicating with people and take responsibility for technical support for both existing and new customers.
This role requires coordination across many internal teams. You’ll work with engineering, sales and operations.
The Role of Application Support Manager:
Managing the Jira Atlassian Service Desk, including support of the workflows and user permissions. Triage, monitor and close Service Desk Tickets and offer 1st line product and application support. Document/records management, user training, monthly reporting and maintenance/development tasks.
Administration of Cloud based monitoring application (Palette). Provide first line support for the Palette application.
Asset and user configuration. Provide solutions support for onsite and the Palette application as appropriate for both live sites and for sales support. Manage communications to clients regarding outages (planned and unplanned)
Co-ordinating the company’s IT systems including Office 365 administration internally and offer necessary basic support & liaise with our external IT support provider. In office IT support (laptops/peripherals/setup, etc.) Participation in the maintenance of policies, standards and procedures relating to ISO27001 security standard.
Requirements of Application Support Manager
Atlassian tools - Jira, or alternative help desk or workflow package
Business knowledge of telemetry, real time monitoring or utilities (preferable not essential)
Working with PLC’s and/or industrial IoT equipment.
Experience of the following would be an advantage: Microsoft Office System Admin, using applications in the field, window server active directory, operational knowledge of Linux (preferable not essential)
Experienced user of IT equipment and Microsoft Office
• A ‘can do’ attitude. • Team player • Able to work on own initiative and with minimum levels of supervision • Possess effective communications and interpersonal skills. • Able to prioritise workload and to work to deadlines. • Commercial awareness • Customer Facing Experience